Job Description

Role Overview

Sodexo is seeking a Patient Service Manager to join our team at Harlem Hospital , New York, NY

Harlem Hospital is a 272-bed acute care facility and a designated Level 2 Trauma Center, offering a full spectrum of specialty services, including a burn unit, adult and pediatric intensive care units (ICU), neonatal ICU, and cardiac care unit. The Food & Nutrition Department at Harlem Hospital consists of 51 dedicated employees committed to delivering excellent patient care

The Patient Service Manager 2 will be responsible for overseeing the operations of the Food & Nutrition Department and managing a team of 11 Food Service Associates. The team will be tasked with providing exceptional customer service, taking patient food orders, delivering meal trays, restocking floors, and delivering snacks.

This position plays a critical role in ensuring that patient food service is executed with the highest standards of quality, efficiency, and customer satisfaction. The Patient Service Manager 2 will oversee daily activities to ensure all dietary needs are met and patient satisfaction is achieved.

If you’re passionate about healthcare food service and looking to make a difference, we encourage you to apply. Join our team and contribute to delivering high-quality service in one of New York’s most respected hospitals.

What You'll Do

• Supervise and manage 11 Food Service Associates, ensuring efficient and high-quality service

• Oversee patient meal delivery, food orders, floor stock, and snack distribution

• Monitor team performance to ensure exceptional customer service and patient satisfaction

• Collaborate with clinical staff to meet dietary needs and address patient concerns

• Maintain a clean and safe environment in compliance with health and safety regulations

• Participate in department initiatives to improve food service quality and patient experience

• Must be available to work weekends, holidays, and evenings as needed

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Previous experience in a food service management or patient dining role, preferably in a healthcare setting

• Strong leadership skills with the ability to manage and motivate a team

• Exceptional customer service and communication skills

• Ability to work in a fast-paced environment and respond to the needs of patients and staff

• Flexibility to work varied hours, including evenings and weekends

• Knowledge of food safety and sanitation standards

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form .

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

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