Job Description

iKrusher is looking for an IT Specialist based in our Arcadia, CA location to support our IT processes daily. This role requires expertise in network administration, and the ability to maintain Windows and Mac hardware and provide support to end users.

Duties/Responsibilities:

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network infrastructure, and IT policy.
• End-user IT onboarding and offboarding.
• Administer network infrastructure (Ubiquiti).
• Create and draft the IT department's SOPs.
• Install and update computer components and software, MS365 configurations, and integrate automation processes.
• Lead macOS and Windows support efforts, making sure all computers’ applications, workstations, and related equipment problems are resolved promptly.
• Troubleshoot hardware and software issues, documenting problems and resolutions as well as assessing and reporting their impact to the relevant stakeholders.
• Recommend hardware and software improvements.
• Perform and delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
• Train, teach, and coach colleagues on this technology, helping to drive efficiency and a high degree of satisfaction for our internal users.
• Evaluate current IT operations; make recommendations for improvement and upgrades to IT hardware and software to manage workload and operational requirements.
• Collaborates with external partners as necessary to explain errors and/or recommend modifications to IT systems.
• Keep up to date with the latest knowledge of technology innovations and trends.
• Perform other duties that may be assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Mandarin speaking is a plus.
• Experience with MS 365 Dynamics and its overall functionality and systems integration is required.
• Must be an expert in BC (Business Central) & CRM components of MS 365 Dynamics.
• Experience in MS 365 Dynamics conversions is a plus.
• Experience with MS Intune or similar mobile device management systems.
• Must be able to troubleshoot all issues related to PCs, Macs, and iPhones.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Strong understanding of computer hardware and software systems.
• Excellent time management skills.
• Excellent ability to prioritize tasks.
• Excellent proficiency with Microsoft Office Suite or related software.
• Ability to explain technical issues to technical and non-technical employees.
• Proficient with or the ability to quickly learn new technologies.

Compensation:

• Part-time hourly.
• 6 hours a day work shifts (30 hours a week)
• Pay Range $33.00 - $37.00

Benefits include:

• Eligible for the company’s 401k plan after 90 days of employment.
• Sick hours are earned from the date of hire and are eligible to use after 90 days of employment.

Education and Experience:

• Bachelor’s degree in Computer Science or related field, or equivalent experience, required.
• At least four years of related experience is required.

iKrusher is a leading brand in the vape technology hardware industry, recognized for its innovation and reliability. As a Multi-State Operator (MSO), we operate distribution centers strategically located in California, Arizona, Colorado, Michigan, New Jersey, and Washington. Our headquarters, based in Arcadia, California, near Los Angeles, features a cutting-edge R&D center housed within a state-of-the-art facility designed for innovation and precision. Explore more about us at ikrusher.com.

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