Job Description
Customer Service Representative
Department: Public Services
Pay Grade: 206
FLSA Status: Non-Exempt
Job Summary The Customer Service Representative performs a variety of administrative, clerical and customer service duties in support of the Public Services Department.
Essential Job Functions - Provides answers to daily customer service inquiries by phone and in person
- Provides general information to Town employees; posts related information as required.
- Processes Service Requests and Work Orders; dispatches service calls to the appropriate division; refers requests to appropriate staff for timely response.
- Performs a wide range of clerical duties including maintenance of budgetary records, typing, filing, sorting, e-mailing, scanning and faxing of materials
- Prepares letters and reports for lost controls, accident reports, disciplinary actions and related personnel functions
- Provides assistance to supervisors with special projects
- Processes reports as required
- Enters service request and work orders in the Departments asset management software in order to resolve resident inquires
- Receives and routes in-coming mail and files material for future use
- Collects fees/monies and keeps records of them
- Compiles information for the reporting of statistical information
- Takes dictation for correspondence, memoranda, reports and other materials
- Attends meetings and prepares minutes for department as needed
- Assists with the completion of purchase requisitions using CSI
- May be required to obtain and maintain professional certifications
- Performs other duties as required
Minimum Requirements To Perform Work - High School diploma
- One (1) year experience in an office setting
- Valid South Carolina Driver's License
Customer Service Representative Page 2
- Or any equivalent combination of education, training and experience
Knowledge, Skills And Abilities - Knowledge of the Public Services Department services and functions; knowledge of other departments throughout the Town
- Knowledge of bookkeeping and accounting procedures
- Skill in the use of personal computers and office software including word processing, database, internet and spreadsheet applications
- Skill in the use of mathematics
- Ability to manage and organize tasks and records in a detailed and effective manner
- Ability to establish and maintain effective working relationships with co-workers; ability to maintain confidential information
- Ability to communicate clearly, both orally and in writing
- Ability to interact appropriately with Town employees, officials and the public in a professional manner.
Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, usage of computers and reading.
This position requires substantial repetitive motion of wrists, hands, and fingers. The employee is frequently required to stand; walk; use hands to finger, handle, grasp or feel; and reach with hands and arms.
The employee consistently maintains balance either sitting, standing or walking and is occasionally required to stoop or crouch. The employee may occasionally push, pull or lift and move objects up to 10 pounds.
WORK ENVIRONMENT
The work environment involves everyday discomforts typical of offices, with occasional exposure to outside elements. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant. Employee may be required to work beyond normal business hours in response to natural disasters and emergencies.
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